Butternut Box
Butternut Box Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Butternut Box has 2.7 star rating based on 23 customer reviews. Consumers are mostly neutral.
67% of users would likely recommend Butternut Box to a friend or colleague.
- Rating Distribution
Pros: Good good, Food excellent.
Cons: Difficult to contact and receive answers, Price.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Butternut Box has 2.7 star rating based on 23 customer reviews. Consumers are mostly neutral.
67% of users would likely recommend Butternut Box to a friend or colleague.
- Rating Distribution
Pros: Good good, Food excellent.
Cons: Difficult to contact and receive answers, Price.Recent recommendations regarding this business are as follows: "The food is good quality. No added nasty stuff. My only issue was not being given the option to speak to someone", "Don't order unless you can speak to customer service", "Xxxxxxxx", "Worth every penny and then some. If you can afford it, it’s a no brainier imo.", "Ha ha!".
Review authors value the most Exchange, Refund and Cancellation Policy and Diversity of Products or Services. The price level of this organization is medium according to consumer reviews.
Top Butternut Box Reviews
"Thank you to the team,unfortunatlydotty is fussy,not eating good stuff,I will order soon?"
Nothing is at fault with you dotty too fussy,need to see vets at some point,will try again soon?thankyou
"Complant"
I canceled my subscription in march and I have just had59 pound take out my bank I have explained I never received a box on the 8tj of may or the one...
Maida Vale, City Of Westminster
Thank you to the team,unfortunatlydotty is fussy,not eating good stuff,I will order soon?
Nothing is at fault with you dotty too fussy,need to see vets at some point,will try again soon?thankyou
Bridgend, County Borough Of Bridgend
Worried about thawed delivery
Box arrived delivered by what looked like a private car at six oclock in the evening it was mostly thawed so was less than impressed , didnt seem very professional. I have been reassured that as long as the pouches are cold to the touch its ok to go back into the freezer . Hope this wont happen again ,
User's recommendation: Fonzie loves Butternut box
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Athenry, Galway
We dont need your product any more.
I'm still waiting on money to go back into my revolut accountFrom one month agoMy dogs name is Cassie.I spoke with a very nice lady.My mobile is 003538****1818 from UK.Niall Birdy.
Hi I would like to cancel my order with butternut.
Can I get my 40 refunded to me aswell..I was in a supermarket today and i went yo pay for my grocaries and I had insufficient funds..because I was unaware that your company was taking money out.
As I say I would like it refunded back.
Thank you
Niall Birdy
00352********
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London, England
Complant
I canceled my subscription in march and I have just had59 pound take out my bank I have explained I never received a box on the 8tj of may or the one beforehand have screen shotted what my account says one of you advisers has said got one2 weeks ago I haven't received 2 and I hadn't been in touc before hand because I haven't had a mobile phone due to having no money until now
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Cancel my subscription
Company fixed the issue and I have been provided with apology. I've never had an issue with Butternut>
Excellent service
I'd like to cancel my subscription please because I am alternating with Lenny's dries food that I still have lots of, and also will be away when the next box is due.
I would like to order as and when I need it.
Thank you
Regards
Barbara
Preferred solution: my subscription cancelled please
User's recommendation: I recommend this company dog food, my puppy loves it, but I also have to use up lots of his dried food on alternate days.
Liverpool, Liverpool
No delivery, crazy message left
Being able to speak to customer service would have been a help. Eventually someone did contact me and I am happy with the outcome
User's recommendation: The food is good quality. No added nasty stuff. My only issue was not being given the option to speak to someone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Barnet, Barnet
THEY KEEP TAKING MY MONEY!!
I ordered an introduction box. Two weeks later a huge order was sent to me and I was charged for it!!!
it contained almost all chicken dinners which my dog did not like. I complained and I was refunded. Now I have just found out they have done it again despite me insisting I do not want any more. It is two months later and shockingly, I have a different bank card number.
I have no idea how they have done this. I cannot get hold of them and did not order this food.
Beware, they will take your money without your consent if you are not careful. The food is okay but my dog wont eat most of it.
User's recommendation: Buyer be ware!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancelled subscription
I cancelled my subscription in plenty of time before next delivery and they have still charged me??? Its so expensive hence why I cancelled
- Good good
- Price
Preferred solution: Full refund
User's recommendation: Don’t do it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFailure of delivery
Delivery did not arrive, although they said it was on its way. I needed the food urgently. Now it is Sunday, and I can't get hold of anyone to speak to.
- Good good
Preferred solution: Deliver product or service ordered
User's recommendation: Xxxxxxxx
Corrie, Scotland
Lost delivery
Excellent customer service and fabulous, healthy dog food. My wee dachshund is 3 and still shines like a puppy!
User's recommendation: Worth every penny and then some. If you can afford it, it’s a no brainier imo.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sleaford, Lincolnshire
Non delivery
Desperate for todays delivery - now 6.40 & no communication from yodel . The frozen food will have thawed as package was sent yesterday
User's recommendation: Check on delivery availability
Tonypandy, Wales
Resolved: To add new recipies
Staff member polite helpful and resolved my issue. Great service I will phone them next time I have an issue. Much better than chatting to a bot online
User's recommendation: I have saved this number as it’s easier to speak to a person. I found the Bot a bit awkward.
Blackburn, Blackburn With Darwen
Very annoyed about my delivery
For the second time Ive come home to find my box sitting there in full view from the road. This is totally unacceptable.
Three steps would have taken the driver round the side of the house where he could leave it out of sight. This is the 2nd time Ive complained. If theres a third, Ill cancel my subs. Are these drivers so brainless they think this is ok?
Or just idle? Im really annoyed.
User's recommendation: Ha ha!
Liverpool, Liverpool
No delivery, crazy message left
Actually speak to their customers.
I left butternut box months ago, partly because my dog had gone off the food. Tho she is a fussy eater.
And because their on line service is temperamental.
And it almost impossible to speak to someone.
I thought I would give them another chance. Wouldn't accept change of password, tried numerous times. Tried speaking to the bot, no good. In,desperation, my husband tried to go on as a new customer.
A trial box. Poor communication on line. Appeared to work. He received e mail from dpd.
Box would be sent today. I waited in all day.
No delivery. Then cryptic message to say, incorrect contact name
User's recommendation: Don't order unless you can speak to customer service
Croydon, Croydon
None receipt of delivery
Should have had delivery 30/3 then they said 31/3 and still no delivery. I am not happy with this and therefore am looking at ending my subscription with you
>
This needs to be looked into asap
Halifax, Calderdale
Very good company
Always helpful and there to help delivery is always on time and any compliments they are there to help
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